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PHOENIX AIR CONDITIONING & HEATING

Since 1997 Mike Van Deren, owner and operator of Phoenix Air Conditioning & Heating, has been a leader in heating and air conditioning services in Orange County. His standards of ethics and excellence in the service, maintenance, and installation of heating and air conditioning products have made Phoenix Air Conditioning & Heating an industry leader throughout Southern California.

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Phoenix Air Conditioning & Heating service vehicles parked at their Laguna Hills, CA, office.

Other Maintenance in Irvine's Choice for HVAC, Cooling & Electrical Services 92617

“About two weeks ago, I made an appointment for six month maintenance which I have been doing for the past several years without problems. I was expecting them in the early morning today. After several attempts to call, all I get are a busy signal. I’m wondering if something is going on with the company. I see that someone else found them unresponsive on October 8. Does not sound good.”
- Dana A.

Air Conditioning Repair in Aliso Viejo's Premier HVAC Repair for Heating & Cooling 92675

“It’s been more than a month waiting for a compressor replacement under warranty, no calls, to inform updates, no returned calls after calling to ask what’s going on, had to purchase portable air conditioner units during the heat wave, I think it will take longer now for giving them one star for service, not recomended”

- Marjorie G.
Response from Phoenix Air Conditioning & Heating

Marjorie,

I apologize for your frustration and certainly understand your concerns with the turn around time. We have not been provided with your contact information when asked for it, so please feel free to contact me by phone or email.

To help provide some insight, this equipment was installed by another company and we were able to offer a warranty repair from the manufacturer for the failed compressor. Due to the 2025 changes in the HVAC industry there are significant delays in product/parts availability. We exhausted all efforts to locate a compressor locally and unfortunately we were forced to wait for the factory to ship the compressor to the distributor. This was communicated to Eleazar.

In speaking with Eleazar I confirmed that the compressor had arrived and he and Vanessa scheduled the repair for Monday 10/13. I do believe while we had left a few messages on Eleazar’s voicemail Phoenix should have been more proactive with other methods of communication. Let me assure you that leaving a review with concerns will not impact your repair. In fact, I see your feed back as an opportunity for Phoenix to evaluate our short comings. We should have done a better job of communicating the delay’s in receiving the product.

Ductless System Repair in Mission Viejo, CA 92692

“I am a mechanical engineer who designed and installed my own Mitsubishi 3 zone mini split system. I noticed a refrigerant leak and found Phoenix AC on the Mitsubishi website. Tyler, Phoenix AC lead service technician, did the repair work. I can confidently state that Tyler is an EXPERT at AC repair and he will expeditiously solve your AC problems.”

- Michael K.

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PROUDLY PARTNERING WITH MITSUBISHI AND AMERICAN STANDARD

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American Standard air conditioning unit to the left of a Mitsubishi heat pump.

LATEST NEWS

How Do I Know I Have a Cracked Heat Exchanger?

Our experienced furnace repair technicians will inspect and diagnose your furnace issue and resolve the concerns you are having.

How Your HVAC Equipment Protects Against Viruses

Did you ever start sneezing or coughing right after you entered a building or home? You can probably blame the poorly maintained indoor air quality.

Why Is My AC Short Cycling?

Your AC cannot make up its mind. One minute, it runs. Then it stops. Then it runs again.

How Do I Know I Have a Cracked Heat Exchanger?

Our experienced furnace repair technicians will inspect and diagnose your furnace issue and resolve the concerns you are having.

How Your HVAC Equipment Protects Against Viruses

Did you ever start sneezing or coughing right after you entered a building or home? You can probably blame the poorly maintained indoor air quality.

READ ALL BLOGS
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Hillside image of Laguna Hills Beach in California. People walking on beach.

PHOENIX MAINTENANCE PLANS

Regular HVAC maintenance not only increases the reliability and efficiency of your equipment, it also extends its lifetime. Protect your investment with a maintenance agreement.

Key Benefits of Regular Maintenance

  • Prolongs equipment efficiency
  • Promotes healthy, clean air
  • Supports lower utility costs
  • Guards against unexpected failures
  • Prolongs equipment life
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OUR SERVICE AREA

Phoenix Air Conditioning & Heating service area map. Covering Laguna Hills, CA, and Southern California.

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